At the annual EssilorLuxottica Loss Prevention Leadership Meeting, Tom Meehan joined the Luxottica team to discuss how design thinking helped inspire the creation of B.E.C.K.I., an AI-powered virtual Asset Protection Manager designed to deliver faster support, clearer communication, and streamlined answers for store teams.

The session explored how design thinking can help organizations better understand operational challenges, uncover new opportunities, and turn ideas into practical innovation.